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Privacy Policy

  1. Who We Are

Vicentina Travel is a registered brand operated by Aventuractiva, Eventos e Turismo Activo, Soc. Uni. Lda, a micro-enterprise based in Vila Nova de Milfontes, Portugal. We specialize in self-guided walking and cycling holidays along the Rota Vicentina in Southwest Portugal.

  1. Data Collection

We collect personal data necessary for processing your bookings and providing our services. This may include:

  • Full name
  • Email address
  • Phone number
  • Nationality
  • Payment information
  • Dietary restrictions or health information (if voluntarily provided)

Data is collected through our website, booking forms, and direct communications (email, phone, WhatsApp).

  1. Data Usage

Your personal data is used to:

  • Process and confirm bookings
  • Provide trip details and updates
  • Communicate with you regarding your trip
  • Fulfill legal obligations (e.g., invoicing, insurance)
  • Send promotional materials, if you have consented
  1. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. Your data may be shared with local service providers (e.g., accommodations, transport) solely for the purpose of fulfilling your booking.

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction.

  1. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to data processing for marketing purposes

To exercise these rights, please contact us at info@vicentinatravel.com.

7. Contact details

Aventuractiva, Eventos e Turismo Activo, Soc. Uni. Lda
Rua do Zimbro n.37 7645-012 Vila Nova de Milfontes, Portugal
VAT: 508800137
Email: info@vicentinatravel.com
Phone number: +351 964 134 643 (Cost of a call to the mobile network according to your tariff)

Booking Conditions

  1. By booking with Vicentina Travel, you agree to the following terms and conditions:

    1. Booking Process

    To book a trip:

    1. Contact Us: Send an email to info@vicentinatravel.com with your preferred program, room type (single/twin/matrimonial), and any dietary restrictions.
    2. Pre-Reservation: We will confirm accommodation availability and send you a pre-reservation email with booking details.
    3. Deposit Payment: A 30% deposit is required to confirm your booking. Payment can be made via:
      • Bank Transfer: Details provided upon request.
      • Credit Card: VISA or MASTERCARD. An authorization form will be sent with the pre-reservation email.
      • Online Payment Platforms: Such as ex:TransferWise or Revolut.
    4. Final Confirmation: Upon receipt of the deposit, we will send a final confirmation email and  confirm your trip code. At this point, please provide your arrival time to finalize logistics.
    1. Payments
    • Deposit: 30% of the total holiday cost is due upon booking.
    • Balance: The remaining 70% is payable locally at the first hotel upon arrival, using cash, debit, or credit card (VISA or MASTERCARD).
    • Bank Charges: Clients are responsible for any bank charges, including those from intermediary banks for international transfers.
    1. Booking Modifications

    Changes to your booking should be requested as early as possible. While we will make efforts to accommodate changes, we cannot guarantee availability or acceptance of modifications.

    1. Cancellations and Refunds
    • Deposit: The 30% deposit becomes non-refundable 29 days before the start of your holiday.
    • Balance Payment: The remaining balance is due upon arrival and is non-refundable once paid.
    1. Accommodation
    • Standard Accommodation: We use locally owned hotels with private bathrooms. If the listed accommodation is unavailable, we will provide alternatives of the same standard.
    • Single Supplements: Solo travelers are required to pay a single supplement for private rooms.
    • Room Types: Rooms may be smaller or have fewer facilities compared to double/twin rooms.
    1. Meals
    • Breakfast: Typically includes coffee, toast, bread, or croissants. Some locations may offer a wider variety.
    • Special Dietary Requirements: Please inform us of any dietary needs when booking, so we can notify our accommodation partners.
    1. Luggage
    • Transfers: Luggage is transferred between accommodations. In some cases, you may need to carry your luggage to your room. Please ask hotel staff for assistance if needed.
    1. Insurance

    All clients must have appropriate travel insurance covering the activities included in their itinerary.

    1. Language

    In remote areas, English may not be widely spoken. Embrace the cultural experience by learning a few words of Portuguese.

    1. Liability

    Vicentina Travel acts as an intermediary between clients and local service providers. We are not liable for damages, losses, or incidents beyond our control, including accidents, delays, strikes, or weather conditions.

    1. Governing Law

    These terms are governed by Portuguese law. Any disputes will be subject to the jurisdiction of the courts in Odemira, Portugal, unless otherwise required by law.

    For any questions or further information, please contact us at info@vicentinatravel.com or call +351 964134643 (also available on WhatsApp).

+351 964134643
Cost of a call to the mobile network according to your tariff
info@vicentinatravel.com
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